PRIVACY POLICY

1. Introduction

UHOME MART INC. ("UHOME MART," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through our website (uhomemart.ca), in our stores, through our VIP Club and loyalty programs, at events, and through our marketing communications, including SMS and email.

By using our website, shopping in our stores, or signing up for any of our programs, you agree to the collection and use of information as described in this policy. We comply with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

2. Information We Collect

We may collect the following types of information:

• Contact information: name, mailing address, email address, and phone number
• Account and membership information: details you provide when joining UHOME Rewards, the VIP Club, or entering a contest or promotion
• Transaction information: purchase history, order details, and payment confirmation (we do not store full payment card numbers)
• Communications: messages you send us by email, SMS, phone, or social media, and your preferences for receiving marketing communications
• Website usage information: pages visited, browser type, device information, and general location, collected automatically through cookies and analytics tools such as Google Analytics

3. How We Use Your Information

We use your information to:

• Process and fulfill orders, and provide customer service and support
• Administer the UHOME Rewards and VIP Club programs, including tracking points, tiers, and benefits
• Send transactional communications, such as order confirmations and pickup or delivery updates
• Send promotional communications by email or SMS, where you have provided consent, including store news, offers, and event invitations
• Operate contests, giveaways, and in-store events
• Improve our website, products, and store experience
• Meet legal, tax, and regulatory obligations

4. SMS and Email Marketing Consent

If you opt in to SMS or email marketing through a web form, in-store signup, membership registration, order form, or other medium, you agree to receive messages from UHOME MART related to customer service, order updates, account or membership notifications, and promotional store updates. Message frequency varies, and message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP, and out of marketing emails using the unsubscribe link included in every message. For more detail on SMS communications, see our SMS Terms & Conditions.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use our site and to improve its performance. You can adjust your browser settings to refuse cookies, though some parts of the website may not function properly as a result.

6. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as payment processors, delivery and shipping providers, email or SMS platform providers, and IT service providers, who are only permitted to use your information to provide services to us
• Professional advisors, such as legal or accounting firms, where necessary
• Law enforcement or regulatory authorities, where required by law

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law, such as for tax and accounting purposes.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to marketing communications at any time
• Request that we delete your personal information, subject to legal or business record-keeping requirements

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our website and programs are not directed at children under 13, and we do not knowingly collect personal information from children under 13.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at social@uhomemart.ca or visit us at 245 Strasburg Road, Kitchener, ON N2E 2K6.